Refund Policy
Returns & Refunds
Thoughtfully handled. Fairly resolved.
We work with real ingredients and honest sourcing.
Our policy is designed to be clear, fair, and responsible.
Why Returns Are Limited
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Our products are natural, minimally processed, and sensitive to storage conditions.
For this reason, we do not accept returns once an order has been delivered.
This helps us maintain:
- Food Safety
- Product Integrity
- Responsible Handling
When We Will Make It Right
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Eligible for replacement or refund
- Damaged Product
- Wrong Item Delivered
- Quality Issue at Delivery
Please report within 24–48 hours of receiving your order
How to Report an Issue
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To help us resolve quickly, please share:
- Order Number
- Product Photo or Video
- Brief Description
Mail to: INFO@EATWISECO.COM
Simple and Fair Resolution
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Once reviewed, we will:
- Replace the Product
- Issue a Refund or Store Credit
Depending on the nature of the issue.
What Is Not Covered
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The following are not eligible:
- Change of Mind
- Taste Preferences
- Improper Storage After Delivery
- Opened or Consumed Products (unless quality issue is verified)
Sale & Promotional Items
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Products purchased under discounts or special offers are not eligible for refunds.
Refund Timeline
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Approved refunds are processed within 7–10 working days.
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